If you are a HQ+ subscriber that currently works under the banner of Prudential Singapore, please read the following thoroughly. If you have any more questions please place an enquiry through our SUPPORT PAGE.
Firstly, the HQ+ app is fully compliant with MAS and PDPA regulations, including those related to consent, communication, data security, and management.
At the start of 2024, Prudential placed the HQ+ app on the ‘restricted’ list. This requires agents and teams to complete a self-assessment checklist before using HQ+. It is important to note that this does not mean that HQ+ is prohibited for use by Prudential agents or teams. Below are the questions on the self-assessment checklist, along with the correct responses to be submitted.
CHECKLIST:
Question 1: I have noted that there is a privacy policy or notice in the third-party platform that describes how personal data is collected, used, disclosed, and protected by the third-party platform.
Response 1: Yes. The link is www.headquarter.io/privacy-policy
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Question 2: Based on my search, the third-party platform has not been subjected to disciplinary actions by Singapore regulatory authorities (e.g. MAS, PDPC, CSA) for data breaches and security incidents in the past 1 year. Singapore regulatory authorities have also not issued any precautions on the use of this platform in the past 1 year.
Response 2: HQ+ have never had any action against them by the Singapore regulatory authorities, suffered a breach, or had any form of security incident.
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Question 3: I have obtained consent from my client that I will be using and disclosing his/her data in the third-party platform.
Response 3: HQ+ have an internal client consent tool by which I have obtained, or am in the process of obtaining client consent.
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Question 4: Whenever I am accessing the personal data that I have stored in the third-party platform (mobile application and/or website), I will need to log into my account using any of the following methods:
Mobile Application:
• Using multi-factor authentication (MFA) such as keying in an OTP (One time password via email or SMS) or using facial recognition / fingerprint access
Web Application:
• Keying in Username & Password; AND
• Using multi-factor authentication (MFA) such as keying in an OTP (One time password via email or SMS)
Response 4: HQ+ have a OTP/2FA password system that send a one time password via SMS in order to login.
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Question 5: (For third-party platforms that are mobile applications only) I have installed the mobile application from trusted and official sources, i.e. from an application marketplace (e.g. Apple Store, Google Play Store, Huawei App Gallery etc.).
Response 5: N/A. HQ+ is a web only platform.
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Taking note of the above responses to the self assessment checklist questions means that you are allowed to freely use HQ+ as a 3rd party app without fear of breach or repercussion. If requested, you can copy and past the above checklist and responses into and email. If you have any more questions please place an enquiry through our SUPPORT PAGE.
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